November 2009

Southwest plastic Binding Company is a great company to work with, Lisa takes care of all our needs and has never let us down. They are fast, efficient and courteous, exactly the type of people you want to do business with.

Hi Greg,

I just received your message regarding our new machine. They absolutely love it! This was for the Sioux City office. (Georganne, Jill and Jackie) The day they received it, they called me down and said they were going to stand in line to give me a hug!

I am so impressed with your exceptional customer service in the Missouri branch that I had to let someone at your company know about it. I am so glad that we made the switch and started buying from Southwest. Not only does Chris Hamilton, our sales rep, take the extra time to talk with me, he always calls me back promptly with information and advice on the product. He is very personable and I enjoy chatting with him. The girls that I have had the pleasure to place orders with are Jennifer, Tiffany, Tracey, and Andrea. They are all wonderful. Andrea just helped me out with a special order and the problems I had with it (none of which were anyone at Southwest’s fault). She made me feel as if I were a special customer, even though I know that I am one of many, many customers and I really appreciate the extra effort she made to keep us happy. Southwest should be very proud that they have such a great team. They will certainly keep me ordering from them.

Thanks Janet! The return carton of the navy combs was shipped out yesterday. Please let me know if there are any problems with restocking. I truly appreciate you all allowing us to return that order. Our budget is very tight, and I would have gotten in hot water for ordering the wrong color. Most companies we deal with make it extremely difficult to return items if the mistake is on our end, so it was a relief that you all allowed us to do so.

Euleta,

I have no words. It was a pleasure speaking with you the other day. How refreshing…it is not everyday we get the kind of service you offer. You must be worth your weight in gold. I look forward to doing business with you.

Hello, Mr. Mercer. Below is a press release about Nancy and Don Barks. They recently received an award at our Marketing Education Students’ Employer Appreciation Reception. We are very fortunate to have a strong relationship with them and your company.

At the 2007-2008 Annual Employer Appreciation Reception which was sponsored by the marketing co-operative education students of Henrico County, Virginia, Don and Nancy Barks, managers at Southwest Plastic Binding, were named as the Employers of the Year. Don and Nancy were selected at the May 1, 2008 event based on their support, training and guidance provided to their student-employee and for going the extra mile in developing a solid partnership with the local school system. Over 300 students, business people and teachers were present when Don and Nancy received this honor. Henrico County Public Schools is located in the Richmond, VA metro area and serves over 40,000 students.